Update from GT Bicycles:
Thanks for joining us for the Q&A! We loved the questions you provided – Good Times!
More importantly, everyone at GT would like to wish Jared Graves all the best for a healthy and speedy recovery.
It's been a busy and exciting couple months for GT, having released the
GT Sensor and Force and the
GT Fury. And then, Martin Maes won both an Enduro World Series race and a World Cup DH on these new bikes.
We wanted to know more about GT’s new LTS suspension platform and these new bikes, so we thought it would be a perfect opportunity for you to ask Cait Dooley, Patrick Kaye, John Cramer, Luis Arraiz your questions.
Cait Dooley, GT Global Director of ProductCait has been part of the GT family since 2014 and is GT’s Global Director of Product. Cait started riding mountain bikes as a kid and never stopped. She raced CX circuit in the New England, but now you can find her hitting up the East Coast bike parks on a regular basis.
Patrick “PK” Kaye, GT Senior Product ManagerPK joined GT Bicycles way back in 1996 and has seen and ridden every iteration of GT’s full suspension line. He’s held various roles over the years (and even cheated on GT with Vans for a while) but today oversees the development of the mountain bike product line.
John Cramer, Senior Design EngineerDuring his 14 years with GT, John has worked on several platforms including the previous AOS i-Drive Sensor and Force as well as the new LTS Sensor and Force. In fact, right now John’s favorite bike is the new LTS Force. He’s proud of the new LTS platform and the MTB design team that took such great care into making it such a cool and fun bike!
Luis “El Kinematico” Arraiz, Frame Design EngineerLuis, a former motorsports design engineer, joined GT in 2015 and now applies his background to two-wheeled machines of the MTB variety. He is the driving force behind the development of GT’s new LTS suspension platform. Luis knows what it takes to make a fun bike and spent tons of time in the field testing with GT athletes to get the kinematics just right. In fact, he’s so stoked that Martin Maes won back to back races on two of his projects, the Force and the Fury!
How ‘Ask Us Anything' Works: Starting at 10:00 AM PDT/6:00 PM BST on September 4th you can type your questions for GT Bicycles into the comment box below this article and the guys will have a crack at answering them. Sometimes your answer will pop up in a few seconds; others may take a few minutes while Cait Dooley, Patrick Kaye, John Cramer, Luis Arraiz work their way through questions that are popping up. Everyone who posts a question, large or small, will be taken seriously.
To make this go as smoothly as possible, try to follow these guidelines:
• Keep your questions relevant
• Stay focused and to keep your questions on one topic if possible. You can always ask about another item later
• Try to keep your questions to about 100 words
• Ask Us Anything is a service to PB readers who are seeking helpful information, not a forum to broadcast opinions or grievances. If you do have an issue that you want to ask about, no worries, just keep your complaints relevant and in the context of a question so that it can be addressed in a productive manner
• Use propping to acknowledge good (or not so good) questions and bump them up or down to where they belong
Other time zones:
• 1:00 PM EST (New York)
• 6:00 PM BST (London)
• 7:00 PM CET (Paris)
• 7:00 PM SAST (Cape Town)
• 3:00 AM AEST (Sydney, Australia)
MENTIONS: @GTBicycles
I live in Canada, up here gt is still sold in the low/mid range sports retailer sport check. I have talked to many independent bike shops that would love to carry gt bikes but don’t want to be affiliated with a retailer that sells, no offence, $200-$800 crap gt bikes with a bad service record like bikes sold with backward forks, every bolt loose and no back up service.
When will you guys rebrand or pull out of the low end market like that and focus on your quality products that people actually want to buy?
I have before a few times and greeted with a thankyou.
Makes you sound like a numbnut
During the 90’s GT offered a frame only option of all their top/team model bikes, Zaskar, RTS, LTS etc. made of aluminium and hand made in the states. A boutique option from one of the biggest brands.
With the popularity of aluminium frames and and the tariffs in place is there any consideration to build aluminium frames in the states again or offer aluminium frame only options?
Personally I’d love a sensor in aluminium that I can customise with my own parts. The new bikes look great btw, nice work!
Really feel there is a demand and a need to offer aluminium frame kit options.
Got a couple of said 90’s bikes (see my acc) Would love to see some high end aluminium frames made in the states again but that all comes down to what’s viable for the brand.
Thank you for following and for the support. With Gratitude, - Andrew
Is it because of the limitation of the suspension leverage ratio on the Sanction and Fury? Or weight concern? Or something more subtle like fabrication process?
Please will you consider bringing back the splatter paint schemes from 1993/4? My first MTB was a GT Outpost with the orange/black splatter, but the Karakoram (blue and white) was even cooler.
Thanks :-)
I've been trying to use suspension characteristics graphs to make purchase decisions, and knowing what I know, I was quite happy to hear/see that you guys went with Horst + Idler on the new Fury.
My question is: Can you publish your anti-squat, pedal kickback, anti-rise, leverage curve graphs?
Cheers,
Soon-to-be-new customer
LA: But in the meantime, if you want to know something specific, ask here!
So it looks like you missed my point, HsawAknow!
I am wondering what the AS/PKB/LR graphs are like!
Could you make a new Sanction in polished aluminium version available to non-team riders as well? It's my 90's GT fetish.
@JohnCramer:
Your opinion on different CS lengths in relation to different frame sizes? While at it, steep seat tube angles?
@El Kinematico:
What's going to make a new Sanction stand out?
JC: The CS lengths that we chose for these bikes work across the entire size range. Steep ST angles are good for longer travel and better cockpit set-up.
@JC Work across the entire range - yes, but optimally in every size? I hold my doubts.
Do you have the time to go into detail on how you conceived the new bike, your process for refining its ride characteristics, when you listen to the riders and when you listen to the engineers, and how you knew it was ready for release?
Please pack in as much jargon and suspension kinematics nerdery as possible, I review bikes and am currently building a high virtual pivot bike I designed in order to put my money where my mouth is.
Thanks for your time! I have to admit I haven't wanted a GT in a while but this last year or so you've been working hard to change my mind.
Most new bikes are amazing (GT is no different), in this day and age brand equity seems to have higher value than pure performance.
From your point of view, how would rate your brand health???
The team is stronger than ever and we’ve been making important decisions over the past few years to get us on the right track. We feel really good about where we are now, and where we are headed!
Thanks
Ya Boi, Pete
(What happened to K9industries?)
From your articles in Dirt magazine I recall you're a strong proponent of the high pivot with idler pulley and lamented the move of Trek to drop it when they moved from the Session 10 (which didn't look like a Session) to the Session 8 (which does look like a Session). Your former employee Tom Hamilton designed the BTR Pinner and it seems to be a really good bike. But it doesn't have an idler. What would you tell him if you'd meet him again?
Yeah, Tom is great to work with. They sent me my hardtail early May this year and it works exactly like I hoped it would.
New question for you then. What's your view on Shockwiz and tirewiz gadgets? I know you're all about telemetry and we can now get hold of tools you didn't have a decade ago. Within their limited application (single air chamber suspension, no NeoPos inserts like Formula uses etc) do you believe these actually provide sufficiently accurate feedback to the rider. Or would you say that, for similar money, a rider is better off booking a real suspension setup session with professional data logging equipment?
Would you rather fight a horse sized duck, or, 10 duck sized horses?
What would be your advice for a professional designer looking to get into bike design and development? Thanks Darren UK
Plenty of people out there who are passionate, thats a non starter in reality. to get in the small number of jobs you need to be exceptionally skilled and be able to prove it. So design something to a production level and prove what you can do. if you were interviewing yourself would you invest £40k a year in wages, the same again in software and offices and then budget 6 figures on making the product happen with what you have to show? If the answer is not a 110% definately you dont get the job.
I remember trying to find a design enginner and the chalenge was to design a rear hub. Literally nobody made anything vaguely close to production quality, "little" details like no bearings put the design/application straight in the bin! You really wouldnt believe some of the unmanufacturable junk we recieved, Saying titanium axle and ceramic bearings doesnt make it a good design... would i pay them £££ a year to design something i can do in 10 minutes, er ill pass.
Anyway i digress, my question to Luiz is whens the weather going to be nice so i can fly over and come riding on one of your new bikes!
Neil - SuperstarComponents.com
Interesting that you make a specific remark about your superstar rear hub designer and material choice as well. I would totally agree that form and function have to be correctly matched with the optimum material choice for the price point, and just choosing Ti or Carbon means nothing. The problem is that in my experience the superstar Tesla EVO freewheel has got to be one of the most unreliable freehubs I have ever experienced, I have witnessed at least 6 pawl failures on bikes of friends and random riders, usually with some fragments of the pawl gouging the hub body and seizing / wrecking the hub completely.
This is in my humble opinion due to incorrect selection of the Tesla Evo pawl material, where a pawl material should be strong and slightly ductile with a hard surface, rather than brittle as your pawls are. Customer service is a laborious process with Superstar (no telephone customer service at all) and since witnessing this kind of response I have always purchased Hope components over superstar, which have been exceptional, if 30% dearer.
Good luck with your sales of cheap(er) shiny stuff, but remember kids 'buy cheap... buy twice!'
JC: it took me 9 months to get my job, so keep plugging away and trying!
LA: it took me a failed company to get this job!
PK: Be willing to start at the bottom and work your way up. Just get a foot in the door. I'm not an engineer, but I started in inside sales, and was recruited from a bike shop, and have been working in product for 12 years..
The tesla range is just a Taiwan made KT hub as sold by loads of big brands but with SKF bearings. We had no control over the design or materials, and Taiwan got a habit of changing things without telling us first! The failiure rate was sub 5% over the last 4 years as we sold thousands of them, but it was a force for pushing us into manufacturing everything in the UK so we could be in full control of the tiny details on everything so we can get sub 0.1% returns. Everyone who had a warranty claim got sorted as we stand behind our product.
Customer service is easy. Fill out the returns form online and return it, then it get sorted and we ship back to you. We are spending our time doing things like building wheels rather than handholding people to fill out a form.
UK made hubs are imminent...
So our insurer only lists USA, Iraq, Syria, Lybia, Afganistan, North Korea, Iran and a few places in Africa as places we cant sell....
We focus on Europe as it just makes more sense for us.
Thanks for your explanation. Obviously if someone puts their name on a product, you would expect them to'own' the product. You selected the product to fit in your brand line up, well that's the way most punters see it.
I'm old, and while i think a form can work for customer service, i think there is no substitute for a person at the end of the phone in case a conversation about a more complex piece of missing information. E.g which spacer fits between two different versions of the Tesla freehub, where there are two sizes not recorded on the hub.
I used to buy SS components all the time, like the great pedals 'that-look-a-lot-like-nukeproof-proton-pedals' (would have been s better name than the Nano). But never buy your shiny stuff or brake pads any more, as i think there are better value parts available. Some examples are I always buy sintered shimano pads now, and instead of changing 5 pairs on an alps trip, i only used one set on the rear over 8 days gravity fueled biking. I use blackspire chain rings, which are cheaper, really stiff and excellent wear on the wide narrow ring, and my nukepeoof horizon pedals need no maintenance after nearly 3 years of all year riding.
What I'm rambling on about is it's a competitive world, SS ethos was'superb functioning cheap products'? I'm not sure they really are any more IMO. As i said before.... Buy cheap, buy twice. (But I'll give you the Nano pedals, which were amazing back in the day, and still are working on my wife's jump bike)
We are a volume direct seller so have to be efficient to keep the pricing killer as our customers expect. If you have a question just email us and we get back to you within 24 hours. We closed the phone line as most of the calls were from people who had emailed and not got a reply within 20 seconds, so we had to do everything 2-3-4 times and this slowed down service for everyone. We arent a corporate monster so we dont have 500 people in a callcentre somewhere cheap 24/7. if you have problem email, we reply, problem sorted, simples!
On the brake pads which brand do you say lasts 5 times longer, i bet that its exactly the same manufacturer in most cases. as you say there are loads of other people selling the same stuff to the same people in a race to the bottom (which is why pretty much all the retailers out there are making huge losses...) so we decided to do something different and make our own stuff so everyone else can fight to the death.
Note kona had that open model pedal first, then we sold it and nukeproof came along years later. So no we didnt copy them.... then all the ebay shops came along selling for stupid prices, plus the quality and lead time from that manufacturer went downhill and we decided to make them ourselves. All our competition are still selling the long lead time, expensive and variable quality original manufacturer.
If you want scrape the barrel, no profit in it (yes this profit pays tax in the UK and the staff etc!, its not straight in my pocket like some people seem to think), generic, average quality stuff then your not a Superstar UK customer and i welcome you to go elsewhere. If you want innovative/developed/improved design/manufactured all in the UK products which are factually better than the competition at very reasonable prices then you will love our stuff. Its your choice.
Buy cheap buy twice just shows you dont understand our products and by the sound of it havent used anything lately? Im always amazed that people keep banging out the same line about something they have never used based on presumtions and try and make out its the gospel truth...
So UK made Nano EVOs, currently half the price of the nukeproof equivalent, made in the UK and in my opinion technically superior in quality. We have never been cheap - just good value for money and we still are.
Neil Superstar
I do at least know of some companies who actively make their cutting tools blunt before shipping them to the US. Of course they need to be sharp for proper function, but this was the safest approach because if the actual end consumer sharpens them, it is their own responsibility. The same goes for some manufacturers of speed (ice) skates. They need to make them blunt before they ship them to the US.
So yeah it sure can be tricky shipping goods to the US and I can imagine not everyone wants to bother with that.
@superstarcomponents: It's been a while since I've bought anything from you though I'm really interested in your in house made stuff. I might get a Slackerizer for my Cannondale Prophet and see how that helps. One thing I really want though is an oval 34t steel chainring. But I don't have the cranks for your direct mount rings. Do you plan on making these too for 104BCD (Truvativ Ruktion with Howitzer bb) cranks too? Unfortunately these cranks for direct mount rings are silly expensive so I'm not ready for that (and I don't expect to break my current cranks anytime soon).
We already have over 1300 different chainring models on stock already so do we want more!?!
1300 different chainring models? That sounds like a horrible stock to have in this fast changing standards business! You may be offering too many colours. Then again, with this in house UK CNC production you might find yourself competing right up against Hope. Some German companies too but after Brexit it will probably mainly be Hope. So if you decide to drop some colours, make sure you keep green. That will be the highly demanded colour they don't offer!
Im sure when we ruin our currency in the next few months, our Euro customers will enjoy the extra discount!
1. Why no Fox X2 with the Force? I'm talking about Frame version only, not the complete bike.
2. When will it be available in Europe?
3. Why is it so hard to get GT merchandise in Europe? ;D
Thanks!
What do you think id the ideal reach on an XC bike vs an AM bike?
When will you come out with a long travel 29er?
How have you dealt with mud build up on the Idler?
Will we see a trail bike with an Idler and do you think people will like it, despite having more stuff to replace and clean?
Personally, I think it's greatest weakness was simply that people don't "get it" and never have done
Would you suggest a Large frame for someone my height? *And is there any chance that you can supply Mountain Creek with next years rental fleet so I can try one?*
CD: There are lots of folks that ride Creek (myself included), but I bet if you ran into one of us that was a large, we'd let you swing a leg over it and see for yourself.
My 1st proper mtb was a ‘99 idrive which was wicked fun and had a blast doing flips even on it and took dome serious punishment at the time.
This really couldn’t vome at a better kinda time in my life when I want to get back into DH.
A Q 4 U GT,
What sets apart your revamped LTS to any other DH off the shelf rigs?
Thanks GT :-D
How important was the rearward travel to the design of the bike, and how much design influence was taken from the awesome k9ine dh001? It looks like it works very similar, but with obvious differences...
He said he hopes to be on GT soon, he wants to win again!
That is how I'm keeping my LTS and RTS full suspensions in good shape!
We'll have new GT Force bikes in our test center next year and I have a question about Maximum Frame Insertion of seatpost. How deep can I insert dropper post into the frame (Small/Medium/Large)?
Thanks!
I have a Karakoram Elite 2017 and I love it. But... Why it is s-o heavy? Why you, and any other manufactura, use only low end brakes on your bike? Why, here în Europe, we cannot find any equipment with GT logo?
(road bike question, don't hate)
How come you chose to spec guides instead of Code's and a fit 4 damper instead of the grip 2 on your new force? I would have though a top level bike comes with top spec.
#25 will either be a Force/Sensor #26 will be the latest 24" bmx cruiser bike - I love racing the speed series frames, and that color combo is just fantastic.
1) Excellent Mtb range
2) Sensor and Grade needs a kid.
3) GT Grade needs thru axle.
Good things is coming to GT. Keep the momentum rolling guys.
New bikes look great but I miss the wings! Are the wings gone from the branding?
Second question - did Hans Rey get to weigh in on the new bikes as they were developed?
Fwiw I do appreciate that the Crank length seems to be appropriate. Throw out those horrendous coil forks tho, they are entirely anti-kid and just a marketing component so a kid thinks they have suspension... but it weighs a ton and doesn't actually work. I'm being asked to build out the local mtb team equipment list a bit and none of your products will cut it currently. Please look at what Orbea has done, Spawn, Trek Super fly, etc. There isn't much out there but that doesn't mean we cant try to be better for the kiddos and thus increase your customer base
Question: Where a can found a rebuild kit for the bearings and stuff for my 2005 GT Ruckus Flowta?
Hans Rey, my master!
Would it be possible to design your bikes so that it runs well without an idler pulley BUT also has an option to bolt one on for decreasing kickback (gravity focused mode)?
i.pinimg.com/originals/c4/dc/cc/c4dccc7fea8854a06810528648f6095f.jpg
Why is the switch kit for the new Fury not available to be bought by itself? Will it eventually be? Why does it only come with a frame purchase?
Keep putting these Q & As on PB so I can continue asking this question. Eventually it may get answered, or people may start to realize what's happening.
So keep asking your question, but what's happening is just inflation. High end bikes have always been expensive.
By the way? What does @DONKEY-FELTCHER stand for?
www.pinkbike.com/news/gt-spoke-tales-wyn-masters.html
One thing is sure, Poland needs weed. People need to relax a bit. Must be sitting in the genes, that since 300 years someone is after you, so you have genetic paranoia. Now I'm just waiting for the bit colder days to come to look for the mushrooms in the grass... will send them home.