Canyon Recalls Mountain Bikes Due to Crash Hazard

Oct 29, 2018
by Pinkbike Staff  
The United States Consumer Product Safety Commision has recalled 2018 model Canyon Spectral bikes due to a chainstay failure. So far around 20+ bikes have failed, but no injuries have been reported. The full alert can be read here on the CPSC website.

Consumers who think they could be affected should contact Canyon toll-free at 833-226-9661 from 7 a.m. to 5 p.m. PT, Monday through Friday. Or email at us@canyon.com or visit online at www.canyon.com and click on “Service & Support” for more information.

bigquotesCanyon became aware of this limited issue months ago and has been working with riders to replace the affected parts at not cost to them, as quickly and efficiently as possible. Once we identified this issue, we immediately halted production of affected models and simultaneously began manufacturing a new set of chainstays with relocated and reinforced welds to increase durability.

As a result of our direct to consumer business model, we were able to directly contact each individual customer who had purchased a Spectral within the affected batch. At that time, we informed them that we would replace their existing chainstays with the new and updated version and advised that they suspend riding immediately.

After receiving the new chainstays, customers were given multiple options for installation with reimbursement for fees incurred, ranging from home installation to taking the bike into a local shop to, in the US, scheduling installation with their local Velofix franchise. To date, Canyon US has sent out new chainstays to 100% of Spectral owners with serial numbers within the affected range.— Canyon Biycles

photo


Recall Details: This recall involves model year 2018 Canyon Spectral full-suspension mountain bikes with aluminum chainstays. The bicycle’s chainstays are the aluminum tubes that run from the bottom bracket to the axle of the rear wheel. They were sold in black/red, black/blue, gray/orange, red, and black. Canyon is printed on the downtube. Spectral is printed on the top tube. The recalled women and men’s mountain bikes have the following models numbers: M71 Spectral CF 9.0 PRO, M71 Spectral CF 8.0, M53 Spectral AL 6.0, M74 Spectral WMN CF 7.0, M50 Spectral WMN 6.0. The model number is printed in the purchase documents.

Hazard: The chainstays can crack, which can lead to failure of the chainstay, rear wheel detachment and loss of control, posing a crash hazard.

Recall date: October 10, 2018

Units: About 820

Remedy: Consumers should immediately stop using the recalled mountain bikes and contact Canyon to receive free replacement and installation of chainstays. Canyon is contacting all known purchasers directly.

Incidents/Injuries: The firm is aware of 20 chainstays cracking which could lead to failures. No injuries have been reported.

Sold At: Exclusively online at Canyon’s website, www.canyon.com, from December 2017 through June 2018 for between $2,400 and $4,500.

Manufacturer(s): A&I Industries Ltd., of China

Importer(s): Canyon USA, Carlsbad, Calif.

Distributor(s): Canyon USA, Carlsbad, Calif.

Manufactured In: China

Recall number: 19-704

Posted In:
Industry News


Author Info:
pinkbikeaudience avatar

Member since Jul 22, 2013
3,465 articles
Report
Must Read This Week
Pole Bicycles Has Filed for Bankruptcy
62398 views
Kona Bicycles' Parent Company Appoints New CFO, Intends to Sell Brand
61323 views
First Ride: The Sub-$600 RockShox Domain and Psylo Forks
45542 views
Randoms Round 3: Dario's Treasures
39601 views
Pinkbike's DH Fantasy League: Get Your Team On The Line - Fort William is in TWO WEEKS!
37620 views
Randoms Round 1 - Sea Otter 2024
36332 views
[UPDATED] Final Elite XC Results & Overall Standings from the Araxá XC World Cup 2024
35790 views
Spotted: Frameworks Racing DH Bike with Electronic Fox Shock & Unreleased Enve Rims
35282 views
Sign Up for the Pinkbike Newsletter - All the Biggest, Most Interesting Stories in your Inbox
PB Newsletter Signup

253 Comments
  • 440 38
 Please take it to your nearest dealer so they can replace the affected parts at no charge so you can ride tomorrow.
  • 15 10
 This Smile
  • 22 400
flag elieboo (Oct 29, 2018 at 8:26) (Below Threshold)
 Dealer? Canyon is direct sales, good luck finding a dealer.
  • 246 5
 I cracked my chainstay and it took 7 days (including shipping from NY to CA) to get my bike back and running again.
Also Canyon covered the shipping cost both ways...not bad.
  • 107 2
 @elieboo: you don't read sarcasm really well do you? Lol
  • 27 2
 @elieboo: woosh Wink

@DirtheadNY that is seriously impressive!
  • 29 119
flag mkotowski1 (Oct 29, 2018 at 8:29) (Below Threshold)
 Great gives all the anti direct to consumer people something to say told you so about, but I still won’t ever be buying from a bike shop again
  • 15 2
 @elieboo: whoosh......that slow pitch went right by ya didn't it?
  • 20 1
 @elieboo: "whooooosh", the sound of that joke going over your head.
  • 63 6
 A dealer would have to order it in anyway so it wouldn't be any quicker. From what I have heard Canyons warranty replacement response is brilliant.
  • 112 3
 Haha ! If our local dealers could get anything done “So you can ride tomorrow” I’d be thrilled. Usually 1 to 2 weeks to get anything done,
  • 10 24
flag ybsurf (Oct 29, 2018 at 8:32) (Below Threshold)
 @headshot: a dealer will at least take care of all the process and unless you are a sound mechanic they will install it for you free of charge.
  • 2 1
 @DirtheadNY: that's respectable.
  • 121 3
 Ya like a dealer would just have extra rear triangles laying around. These would have to be send back to "somewhere" anyway. I'm a big fan of supporting dealers and have never purchased a direct to consumer bike, but to think an LBS would be any faster at replacing a rear triangle than a direct to consumer brand, is crazy. In fact, with the direct model, I'd be willing to bet Canyon gets people these rear triangles faster than most brands could through a dealer model.
  • 4 7
 @elieboo: Whoosh
  • 19 6
 Weird flex but ok
  • 4 2
 @islandforlife: I suppose a dealer could stock up some parts when a recall is issued to speed everything up. I don't mind waiting so I'm fine with direct sale.
  • 63 1
 one whoosh was enough.
  • 4 3
 @DirtheadNY: yeah is your lbs going to do that, probs not
  • 6 18
flag gnarnaimo FL (Oct 29, 2018 at 9:05) (Below Threshold)
 @elieboo:
@underhawk: Whoosh
  • 33 7
 I broke my frame twice (bought it at a Store) and the second time they charged me 100€ vor transfering my parts ... Local bike Store my ass
  • 19 0
 Like my replacement rear end for a Patrol Carbon that only took 3 months to arrive.
  • 7 2
 Exactly! Just like Specialized with Öhlins!
  • 7 20
flag mcortr22 (Oct 29, 2018 at 9:22) (Below Threshold)
 @islandforlife: It takes 2 business days for something like this for LBSs.
  • 149 6
 Thank god it is the chainstay, I thought that the bottle mount may fall off.
  • 10 1
 @DirtheadNY: that is about the same time it took me to get warranty from a local dealer. Good job canyon in making things right.

Glad to see bike companies taking responsibility for safety in the production of their bikes, and not just blaming riders for being to rough on their bikes.
  • 25 1
 @DGWW: When my Norco Sight cracked the dealer ordered another frame within half an hour of his shop opening. He also lent me a bike so I could still go on a trip to the Alps.

I've rewarded this excellent service with more custom Smile
  • 9 1
 True Story 3 Evil warranty claims cracked frame 3 months, another cracked frame 1 month cracked Swingarm 18 months. Fox Float X2 2 months, come again? Sarcasm missed the mark sadly.
  • 8 1
 @islandforlife: ^^^ This. Cracked a chainstay on a Trek. Took 3ish weeks for the new chainstays to show up at the dealer and another few days for them to replace.
  • 7 4
 @DirtheadNY: canyon UK is shocking! Friends dj bike got returned under warranty issue. 2 months later still no news. He now rides with a different bike ,
Good luck folks!!
  • 7 0
 @chappers998: ... jesus, 18 months? that's ludicrous, you could grow yourself a tree to carve a swingarm from in the meantime.
and we're not even talking about one single customer having to replace 2 frames and one swingarm.
who would've thought a company called "Evil" could cause so much grief.
  • 6 1
 I worked in a shop during a recall and every one took at least a week.
@ybsurf: pretty sure this won't cost anything for the consumer
  • 9 0
 Yeah right, your local dealer would do just the same as you with bikes like Canyon or YT, send them back to the factory and wait the same amount if time ti get a new one. If you don’t know how to send a package than you probably need a local dealer.
  • 1 12
flag andrew8404 (Oct 29, 2018 at 10:03) (Below Threshold)
 Typical noob response
  • 9 2
 @Soni: agree - every time I've dealt with my [Large American bike brand]'s warranty, it's NOT a 1-day, in-and-out affair. It's a couple weeks without my bike, and no loaner, no nothing, just me having to micromanage EVERYTHING to make sure the shop doesn't screw it up. LBS should be great, but in reality, it's a hassle. I'd rather deal directly with [Large American bike brand], but they don't like to talk directly to consumers.
  • 9 0
 Do LBS's have rear triangles, just, in stock where you live? lol
  • 4 4
 It would probably take just as long at your lbs, plus the time it takes for you to bring it, have it disassembled, reassembled and returned. Unless of course your lbs just replaces it with a generic chainstay for the time being so that at least you can ride your bike. That would be great service, would it Wink ?
  • 8 0
 Canyon. Doing it right.
  • 1 0
 @islandforlife: Precisely
  • 1 0
 @DGWW: Truth.
  • 5 4
 @headshot: The Canyon warranty replacement in France suck ass! Big time. Wanna hear more about it?
  • 6 0
 Has anyone “whooshed” that one guy up there?
  • 1 3
 @freeridefruitcake: Canyon France warranty service is an effiing joke. Want to learn more about it?
  • 1 3
 @High-Life: Not in France - they're not.
  • 5 0
 @freeridefruitcake: I believe you.I'm from Europe and I can tell you that US companies will go out of their way to keep the customer happy compared to what you get in EU. Also Canyon just entered the market here so i'm sure they want to leave good first impression. Hopefully it will stay that way.
  • 7 1
 I think what the funniest part is that the Specialized/Ohlins recall is not even up yet but Canyon is... I wonder who pays more to advertise with PB...
  • 5 2
 @DirtheadNY: I'm so furious with Canyon France! The two times I sent my bike in for the same warranty, it came back in worse shape each time. I'm in the process of writing another certified letter for Canyon Germany this time even though the EU legislation obliges me to go through Canyon France's lying ef-ing thieves. I know they are big clams. If you want to know more I'd be happy to share.
  • 5 1
 @lenmerderdenfer: tell us your story, we are listening.
  • 3 0
 @wowbagger: never again I had an issue with a Devinci Troy new frame was sent from Canada to UK and fitted in a week.
  • 3 0
 @islandforlife: If Canyon utilizes their partnership with Velofix to roll out recalls like this it could very well be a superior customer service experience - don't even need to leave home.
  • 6 2
 Randy made a Whoosh sound before he broke the sound barrier.
  • 3 2
 @mkotowski1: Warranty vs Recall. Two very different things. Warranty takes forever because bike companies are slow. Your local bike shop sells kids bikes, fixes punctures and pumps tyres for old ladies. But you probs didn't know that
  • 3 0
 @Stokedonthis: yeah I paid a $120 a time for 3 frame replacements on my big brand 2016 carbon frame. The rebuild cost is not covered by warranty and is a standard charge.

I could have probably avoided this by going back to the store I bought the bike at (under consumer guarantee act) but that is 300km away.

On the 4th crack they offered me a 2019 bike!
  • 3 1
 @DirtheadNY: My 2015 Spectral AL 7.0 EX chainstay and front triangle cracked and it took 2 months to get new frame here in Finland. Canyon asked 99,90€ to change parts to new frame but I will do it myself and in LBS with my own expenses. Earlier SRAM Guides were not working. It took 2,5 months to get new brakes. At least here in Finland Canyon services tooks months - not days or weeks.
  • 2 0
 @Lazyarse: no they don't.
  • 5 1
 I have a spectral, when this first came around they said no failures had occurred due to the cracks so I kept riding my bike. Crack expanded but never failed. They sent me a new one, instillation was easy and if I send the other one back I get $100 towards their online store. Also got a fender and chain lube. They have been super helpful with any emails I have with questions. I love my spectral and have little need for the bike shop support that goes along with the excessive price tag.
  • 7 0
 On a side note.....
Bikes are getting so pricey now..
Maybe like car dealers. lbs, supported by manufacturers.. Could offer a curtesy bike while customers are being serviced/repaired/or warrentied
  • 3 0
 @Lazyarse: warranty and recall can both take forever...
  • 1 1
 Who made you boss !
  • 1 0
 @wowbagger: And the bullshit excuses I got from Luisimi the European importer jeez.
  • 1 0
 @Triber66: dude I’m so tired out from riding today I need someone to whoosh me off my couch and up to bed. You couldn’t whoosh me could you? And preferably in to work tomorrow too?
  • 3 0
 @Triber66: I’m seeing double now, send whoosh
  • 2 4
 @tkrug:
Ha velofix.
I’m pretty sure any bike mechanic that can handle the logistics of franchising an expensive business, getting a van etc. Is not actually the guy you want working on your bike.
  • 2 0
 Canyon Australia got me a seat stay to Tasmania in 2 days, no charge. When i broke that one too, they warrantied the whole frame and I was riding again in 2 weeks, no onerous questions or charge to me at all. Granted, I'd prefer if they didn't break in the first place. But i thrash my bikes. Cannot fault Canyon Australia.
  • 1 0
 @islandforlife: ^^^^ 100%
  • 6 0
 @jflb: Ha. With respect to your comment on a mechanic's capacity to run a business: just because a person can form words and sentences using a keyboard doesn't guarantee there is any merit or truth to the ideas contained in them.
  • 4 1
 It took six weeks for my LBS to get my warrantied SRAM guides. Then they wanted to charge me to install them.
  • 5 6
 @deserat: it's pretty difficult to undo two caliper bolts and the master cylinder clamps.

Then to re torque them properly.

The specially trained lbs staff should be paid minimum 100/hr for that type of work.
  • 4 0
 Yeah because LBS's just reach into their replacement chainstay drawer and get ya back out in a jif?
  • 5 1
 @deserat: It's not the LBS's job to do free work for you, and it is certainly not their fault Sram had a bad run with brakes. Depending on location, as well as plenty of other factors it is reasonable that it took that long to get the new brakes from Sram as well. To install a new set, that is two brake bleeds, as well as possible internal routing, cable cutting etc. That could take around an hour or so. Don't like paying for labor then learn how to do it yourself, no one is stopping you.

However, if you know for a FACT that they were just slacking off and that's the reason for the delay, then by all means get a free install.
  • 4 1
 @onemind123 What about hose shortening, internal routing, time to take the old ones off and ship them, etc. LBS's aren't a charity service, they are a business that makes your life easier.
  • 4 0
 @korev: And that is exactly where lbs shops should deliver. They can not ever compete on parts with the internet giants, but this kind of service should be what you pay for in a store
  • 1 0
 No need to send back a warranty part, especially if it’s recalled. They day the same thing, contact the customer, customer drops off the bike, bike gets repaired at no charge!@islandforlife:
  • 1 6
flag onemind123 (Oct 30, 2018 at 6:18) (Below Threshold)
 @ehvahn: ya, shortening cables is tough. Especially if your mom doesn't let you use any sharp objects other then safety scissors.
  • 1 0
 @ehvahn: in many countries the LBS would be liable for the repair cost if they sold you the brakes. They would be expected to do a like for like repair/ replacement at no cost. Consumer protection legislation puts them before the manufacturer in terms of responsibility.
  • 2 0
 @mkotowski1: I have no idea why this was downvoted so much?..
  • 1 1
 @islandforlife: This should've been downvoted to buggery!.. What the actual f*ck are you going on about?..
  • 2 0
 @ehvahn: FWIW, SRAM just replaced the reservoir and levers. You shouldn't make assumptions on peoples abilities to wrench on their bikes. I pulled the old ones, brought just the brakes into the shop, shortened the cables, bleed, routing. Even used my own stealthamajig. The bike shop initially insisted swapping the parts was part of the warranty. Cool. Then they changed their mind. I appreciate the shop taking care of the warranty, but, in response to direct bike sales, warranties, and LBS, which is what my original post was intended for - just pointing out that going through the LBS isn't always timely or cheap.
  • 1 0
 @whattheheel: I thought the Ohlins thing was fixed?
  • 1 0
 I told ya
  • 1 1
 @onemind123: sram replaces the lever only. So a bleed is required. Dont want to pay a shop? Oh don't have a need kit? They will run you $75. No Dot 5 brake fluid to use? More money, pretty pricey stuff. As a common warranty item I deal with frequently, and a lot of the time on bikes I didn't sell in my store, you bet I'm going to charge somebody to handle the warranty and install of their levers, bleed their brakes, and adjust their caliper, and half the time decontaminate the pads and rotors and because people over lube a lot.
  • 1 0
 @T-woot: Curious what a shop's responsibility is when addressing warranty issues as a SRAM (or any other) dealer? Is there anything in the contract that specifies?
  • 1 0
 @islandforlife: True, but [at least] my dealer provides a loaner bike until the warranty work is complete.
  • 108 2
 I should be recalled. I’m a crash hazard. Experience talking.
  • 91 1
 I got my Spectral early in March and cracked the chainstay within first 100 miles. It was almost invisible hairline crack in the weld, I would be able to ride the bike for a long time before any kind of serious failure. Sent the bike back to Canyon and had it back within a week with new chainstay installed. About a month ago I received a package from Canyon with another replacement chainstay which they've sent to all customers who bought the first batch of the bikes sold in US. Pretty good customer service in my eyes and I feel very confident in the bike. No need for panic. Shit happens, welders have bad days too...
  • 86 3
 I can't believe Apu is being written out of the Simpsons
  • 19 1
 Best response if you ask me, people complained he was a racist stereotype, so now there'll be less racial diversity, perfect example of 'careful what you wish for'
  • 19 1
 @inked-up-metalhead: I kinda thought the joke was he was a racist stereotype
  • 18 2
 @hmstuna: yeah It was always tounge in cheek humour, most Asians in the UK thought it was a laugh because of the high number of Asian shop keeps with very cheery demeanours, but as always these days the snowflakes have had their whinge.
  • 21 2
 @hmstuna: the whole show is about stereotypes and the ability to laugh at ourselves....the PC brigade wouldn’t understand that because their too busy being offended at the colour of a school board!
  • 6 0
 Doh!!
  • 1 0
 upvoted
  • 32 1
 Ha! Can it be a stereotype when 95% of the gas stations I actually go to in the real world have a dead ringer for Apu behind the counter? As a white-American-redneck I'd appreciate it if they wrote Cletus off the show. Thanks.
  • 7 8
 SJW's are hard at work. Make sure you vote this year!
  • 2 0
 I hear Steve is replacing Apu. He's supposed to be really super awesome at everything....even slushies.
  • 1 0
 :7|
  • 35 5
 I didn't know Canyon outsourced their chainstays to Yeti...
  • 2 0
 Baboom! Ha, nice.
  • 4 1
 Maybe the same source at least

Manufactured In: China
  • 33 4
 Ride aluminum because carbon cracks. Oh wait!!
  • 12 0
 No your still right.... On my 4th carbon strive now
  • 1 7
flag mkotowski1 (Oct 29, 2018 at 17:01) (Below Threshold)
 Full Sussers break
  • 20 1
 "The chainstays can crack, which can lead to failure of the chainstay, REAR WHEEL DETACHMENT and loss of control, posing a crash hazard."

That would make for a very bad day. :'(
  • 18 26
flag Ride406orDie FL (Oct 29, 2018 at 8:20) (Below Threshold)
 Even Randy would have a bad time
  • 26 0
 Better than the front wheel detaching!
  • 2 7
flag vtracer FL (Oct 29, 2018 at 8:23) (Below Threshold)
 @racecase: I have a friend who chipped his shoulder after his rear axle fell out on his enduro so not much better either
  • 3 1
 Eh, it's not the end of the world, your chain and rear mech does a cracking job of holding everything together, I popped both chainstays on a frame a few years back, didn't even realise what had exactly happened until I jumped off.
  • 19 2
 As one of these 820 owners I will say that Canyon's customer service exceeded my expectations for a "buy direct" company. They sent an email regarding this issue back at the end of June, then shipped a replacement chainstay back in August, and offered to reimburse up to $80 worth of labor from a bike shop to replace that part. I personally didn't see any problems with the welds on mine, but will be replacing it anyways.
  • 3 0
 Damn man that’s awesome! When I had to have my rear triangle replaced on my 2015 Marin Attack Trail it took over 7 months to get my triangle.
  • 17 0
 Interesting info here (for me at least) is that Canyon sold about 820 Spectrals in a 7 month period in the US. My initial reaction was that 820 was not many for their model with the broadest appeal for the entire US market, but then I realised I have no idea, maybe it is a lot. Anyone have any idea about bike sales volumes in this segment?
  • 5 2
 You're right, that's not a lot of sales compared to Trek, Specialized, YT, or Santa Cruz.
  • 3 0
 if you do the math, its roughly between $2M and $5M usd depending on how many models of what level were sold. Then there is the strive, torque, and sender to add to total sales in the US market. In comparison to names like trek, specialized and Santa cruz, I would imagine they don't have to sell as many units in order to be successful in the same market.
  • 6 0
 They were consistently out of stock, once they came in, they were gone. I'm sure they could've sold a ton more.
  • 3 0
 @VZ134: I hardcore stalked the website and the support staff with like almost dailey emails and jumped on one when I had my first chance. Glad I did
  • 5 0
 820 with aluminum chainstays
  • 20 0
 I ride a Spectral with an Ohlins fork because I, too, like to live dangerously
  • 16 2
 Oh... The manufacture from our beloved motherland. I've looked up their info, they also make suspension wheelchairs. So Canyon can just OEM that as a remedy.
  • 7 9
 Pfft - More like a distributor of Chinese product. They just need to whip those 14 year old factory workers harder until quality improves.
  • 22 1
 @JWadd: how are they going to hit 14 of them with just one whip?
  • 2 0
 @jameswb: skills?
  • 16 0
 @tigerteeuwen: Time for a Chinese factory whip-off!
  • 14 2
 Canyon - the dudes of hazard
  • 3 0
 die kumpels von gefahr
  • 18 10
 Nice on-the-ball reporting and kudos to PB for keeping everyone up-to-date.

As an aside, could we refrain from using the phrase "reach out to" in place of "contact" or "find out more from?"
Everybody is using overly sympathetic HR speak these days for no reason at all.
  • 13 1
 I wish Yeti recalled my SB-66 after going through 3 chainstays.
  • 3 0
 Same thing with Specialized. I went through three chainstays on a Stumpjumper and no recall ever.
  • 5 1
 In europe Canyon had the **exact** same issue with the previous Spectral. I would not buy the bike again. There are numerous online sources confirming this.

Sadly we do not have laws, that protect the customer to this extent, so you can wait many weeks for replacement part.
  • 4 0
 When I had an issue with my Specialized Fuse Carbon, they couldn't get me the same bike. It took 6 months for a frame replacement that ended up being an entirely different bike. It did end up going in my favor because I ended up with a new stump jumper and new RS fork. Kudo's to canyon for being prompt.
  • 8 3
 Why is this just now a recall? Canyon contacted my friend in June or July and didn't get him a replacement until September, basically didn't have a bike the entire summer.
  • 6 0
 but the one guy up there said he got one quick. Are you trying to say results may vary?
Pffttttt..... hah!
  • 6 3
 I must have pissed off a French Canyon warranty mechanic, when a sent a certified letter to his French Canyon director, as he removed the tension in my front wheel spokes and put grease on my front brake pads. Keep in mind, this was after I had sent my bike to them twice for the same problem that they continue to lie about and deny. WTF! Buyer beware!
  • 3 0
 @lenmerderdenfer: the fact of the matter is there are some total spineless c*nts who do shit like that....but it's got to be frustrating. Stay the course, document everything and nail that c*nt at Canyon.

But your story has served as a good warning not to trust anything from Canyon because if a guy like that is on their team...
  • 1 0
 @Ian713: Thanks for the words of support!
  • 8 2
 Are European Bikes not affected or does Canyon just give a f**k about the european product liability?
  • 6 0
 Edit: doesn't
  • 3 1
 Seems that (for once) US law about liability are more strict than in Europe. Also the cost of one out-of-court settlement in the US might have scared them.
  • 1 0
 All Canyon customers outside of the US were contacted back in June to have the chainstays replaced.
  • 2 0
 @jprest: yes, they were contacted and adviced to check the chain stay. If there was a crack, Canyon said they are going to replace it. They wanted to have pictures of it before sending to make sure there is a crack. Pictures also from each side of the bike and one pic of the serial number. If there isn't a crack, they refused to change it.
  • 7 3
 As much as I hate Canyon Bikes for terrible customer service, good on them for not just ignoring a major flaw design on their bikes. There are plenty of other bike companies out there that wouldn't ever even admit a problem.
  • 11 3
 I doubt very seriously that they are just owning up to this on their own. Likely one of the consumers who had an issue reported this to the CPSC, and once they are involved, you're just along for the ride jumping through their hoops. The fix has to be approved by them, I believe they can also stop you from making any US sales on the products affected.
  • 1 0
 There's plenty of other brands notorious for breaking chainstays (cough Transition, Trek, etc) and I haven't seen any recalls. Those brands still break chainstays even on their latest models. In my experience the long term solution of a problem follows accepting and admitting the problem in the short term. Ideally the frames wouldn't break at all, but good on Canyon for accepting and doing something about it.
  • 5 3
 They will then ask people to take the bike to ther their local bike shop to fix. My lbs told me they get all manner of warranties come through from direct brands . He told me of a guy who bought a YT , had a issue with brakes and they just told him to take it to his local bike shop and they can sort it under warranty and send them away. Why should they sort out the mess when direct brands are destroying business for Lbs .
  • 17 1
 Because you pay them to?
  • 7 1
 Will copy pasta what somebody else wrote:
"They sent an email regarding this issue back at the end of June, then shipped a replacement chainstay back in August, and offered to reimburse up to $80 worth of labor from a bike shop to replace that part."
  • 5 0
 Suppose it depends on perspective. If I was an LBS I would see an opportunity, go out of my way to help the guy, it's a warranty issue after all and you could assist, while ripping a brand like *insert direct to consumer brand here* for selling product and then expecting everyone else to deal with it. Selling parts is likely more lucrative than frames anyways, so if I could get a guy to buy a direct frame online and then buy parts and Maintenance related stuff at my shop, that's not terrible. There is a reason the NAPAs and whatnot exist for automotive side of things...
  • 12 0
 upvoted for copy pasta
  • 4 0
 For any Canyon Spectral owners watching this thread, it would be great if you can comment how Canyon handles this on the back end.
  • 7 0
 They emailed back in June and sent a replacement part in August, as well as offering to reimburse for bike shop labor
  • 3 1
 I'm being f-ed over by Canyon France! Buyer beware!
  • 1 0
 Really only is a relatable experience of you are talking about the same distributor, globally you can have drastically different experience based in the geographic location of your wallet.
  • 1 0
 @lenmerderdenfer: please, you need to elaborate on your story.
  • 3 1
 @ColquhounerHooner: My Canyon Spectral 5.0 AL, barely two years old, has a slightly deformed head tube bearing interface. Canyon has lied and sent my bike back to me twice saying that they used anti-seize paste in the headset and now there's no problem! I have it in writing too! After that, I had another supposed mechanic on the phone who said that they don't even have anti-seize paste in the shop when I called him into question - not more than two minutes later, by email another Canyon warranty "expert" wrote to me by email saying that anti-seize paste is used as common practice when needed. ??? They're amazing, if, there is a deformity just fill it with an abrasive metallic paste. Their moto "Welcome to the community". After, I sent a certified letter the the French director, then, I imagine, out of anger, a mechanic detuned my front wheel spokes!!! This was not just spokes settling in - it was severely out of tension. The hub and rim were flexing so much. He must have greased up my front brake pads too. Had to change the pads and degrease the rotor. Before all of this, even before looking at my bike, they tried to sell me a 537 euro repair estimate on every other part of my bike except the reason for my warranty. My bike was in AMAZING condition and ran better and a Swiss watch. WTF! Long story short, this has lasted now for around 2 1/2 months. I was so very polite and accommodating, however, now I'm so pissed.
  • 2 0
 @lenmerderdenfer: thanks. That all sounds quite bizarre.... so far nothing wrong with my spectral 5.0 al, well apart from a wheel bearing I replaced myself.
  • 2 0
 Good for Canyon for doing this and going public! Will still never forget when my '07 Rocky Mountain Team RMX welds failed at the headtube off a 15ft. drop and sent me ragdolling. They did absolutely nothing except offer a repair or replacement of the same frame which was almost a year old by then. Worst part, at the time I was a junior rider for them through a grassroots sponsorship. Never rode another Rocky after that. Thank god for having a Leatt on back when people made fun of them.
  • 5 0
 The clue to the welds failing is the 15ft drop not shitty welds. Good on ya tho Smile
  • 3 0
 @yeti-monster:
If you check the American Internet bro ft conversion chart that works out about real world 5ft so he may have a point.
*just jokeing downhillr3*
  • 2 0
 What the hell. Chainstay cracked on my Nukeproof and they just told me there was nothing they could do about it. This happens to a lot of Nukeproof Megas. I had to buy a new bike from a different company after welding/gussetting with no luck.
@Nukeproofinternational
  • 1 0
 In Finland, Canyon is not going to change it as it's not broken yeat even I asked to and even my bike belongs to that early set that might have the false chainstay. They replied that it most likely wont crack as it has not cracket in the first weeks (or in months in my case). So different method than in US and Canada.
  • 2 1
 So the big market with the big lawyers get the fix and the little guys get screwed. Tells me all I need to know about them.
  • 1 0
 @markg1150: I guess it is just because of the laws. In Europe they have to pay doctor bills and repair the bike if someone gets hurt. In the US, there is a risk that you have to pay millions.
  • 1 0
 It seems Santa Cruz and Canyon bikes are produced at the same CHINESE factory....

panjiva.com/A-I-Industries-Ltd-Shunde-Foshan/4346965

The value for money at Canyon is just outstanding.

My experience with Canyon bikes is very positive. They handled the replacement of the chainstay very well. Just got a new one by Mail and replaced it myself. No waiting time.
  • 3 0
 Feel bad for Canyon owners. Not being able to ride sucks. Inspect your rig closely before every ride no matter the brand.
  • 7 6
 Did I read that right, made in china? Thought only carbon bits came out of China for reputable brands, with the AL bits from Taiwan. If they are building AL bikes in china, no wonder they broke.
  • 2 0
 Looks like same factory makes Santa Cruz frames... panjiva.com/A-I-Industries-Ltd-Shunde-Foshan/4346965
  • 1 0
 Can confirm, that the same problem had the friend of mine. Canyon Czech did the replacement at 4 working days. But man, that was like the thunder when it cracks. We were on trail at that snap... uuuhh.
  • 1 0
 Respect to canyon for this... I and a few people I know all cracked our 2016 carbon patrol chainstays and I would of killed for service like this. Patrol, def not huck to flat technology...
  • 2 2
 + the Brit was jipped and Silvia's first run was a 60. New judges could be downloaded into the drones as they get the best views anyway. Telemetry from bikes and riders instantly compiles score. Humans are so 21 st century, I'm sure computers can do the job in an unbiased reality. Mad skills and big props to the man of Red Bull, and the women that make it happen.
Where does everybody poop out there? Do the shitters have baby changing platforms?? Mega impact, maybe it should be moved indoors, say dodger stadium.
  • 2 0
 Wrong post?
  • 1 0
 Has anyone with a potentially affected bike from the UK been contacted? I've theoretically got an affected bike if it's not just for the US
  • 3 1
 If crash hazard was an actual reason for recall we would have no bikes to ride... XD::::
  • 1 0
 old news, my dad got a chainstay in the mail out of the blue like maybe two months ago, pretty sure they just sent it out of the blue
  • 4 1
 Bloody carbon fibre always breaki........ Oh.
  • 3 0
 Having rear wheel fall off might pose a hazard ?
  • 3 0
 Hahah take it to the nearest Canyon dealer, they'll get you sorted.....
  • 2 0
 And I thought new spectral was built heavier to last longer without any worries...
  • 1 0
 Cheeky for Canyon to name the supplier responsible for the said part. I wonder if the same supplier makes their carbon frame...
  • 1 1
 Hurry make bike faster so Steven can make big money. We pucked up so now we no get bonus for extra fortune cookie this year...puck you Larry , you puck up the welds...you mother pucker.
  • 2 0
 How not to launch a brand in the US : make a mass recall in your first year of operation.
  • 2 0
 come into my shop buy a bike, break a triangle, get a demo for free until your bike is fixed.
  • 1 0
 Canyon USA's recall process is amazing...I received the chainstay in a matter of days and they gave me $100 credit for installing it myself. Process took all of 30 minutes.
  • 4 1
 Send it back to china
  • 3 1
 That's what you get when you buy your bikes from AliExpress.....
  • 2 0
 Recalls happen on loads of products at some point. Nothing to see here!
  • 1 0
 Wouldn't be saying that if it was the carbon part would you.
  • 1 0
 @markg1150: Nope, I didnt said anything when Yeti's carbon chainstays where snapping and they had to beef them up. Metal bikes will always win over carbons ones for me. My opinion will never ever change on that regardless of Canyons issue.
  • 4 3
 Chainstay failure is due to poor quality of workmanship and probably design. Randy, your're fired!
  • 2 0
 Well that's a switch. Usually I'm the crash hazard.
  • 1 0
 You all cracking chainstays of average builds or is it mostly bigger clydesdale guys?
  • 1 0
 My Canyon Spectral chainstay cracked and I am a large fellow (250lbs) but no0t sure if that was the reason why. Im sure it didnt help though.
  • 2 0
 If they've replaced 100% of affected models, why is this even here?
  • 2 0
 Gotta love those Devinci frames, still welded in Canada Wink
  • 2 4
 Guns don't kill people? I think the gun at the very least helps. Otherwise you could say bang bang and wait to see what happens.

Anyway it called red bull compromise for a reason.
Zink crushes the interview portion of the compromise.
Meanwhile that Brit goes home without a gun and no one dies in Britain today.
lots of people running around saying bang bang but no one dies.
Damn if the brits only had guns they could have gun violence too.
But hey, freedom isn't free.
  • 2 0
 damn bike manufacturers the world over should make chainstays stronger! :@
  • 2 0
 Thats why i buy only bikes not made in China.
  • 1 1
 Nice to see a company fix a problem wish intense did the same cist me 600 to repkace a rear triagngle with 5 cracks
  • 11 11
 Im amazed 820 people were able to navigate the terrible website and actually able to order something!
  • 36 6
 Page looks fine to me. Guess you're just old.
  • 17 1
 @Pavel-Repak: i could be (and probably am ) your dad. Everytime i click on something it changes my country, and then my country disapeared.
  • 3 2
 @bctrailcruiser: If I understood that correctly, you're having trouble with setting the country. Just put /en-ca/ after it and you should be good.
  • 5 3
 @bctrailcruiser: Do you live in Yugoslavia?
  • 1 0
 @bctrailcruiser: im pretty sure canyon doesnt ship to canada
  • 2 1
 @Pavel-Repak: savage...haha
  • 2 1
 Haz anything to do with Carbanz?
  • 2 0
 Plastic Rules
  • 1 1
 Looks like someone going to sleep today hungry. Just bay more made in china crap
  • 1 0
 Nah, still comparing bikes people? Lol
  • 1 0
 Yet another company Ohlins can learn from
  • 1 0
 Should have been "Canyon Recalls Mountain Bikes Due to Crash Hazzard"
  • 1 0
 I just got my Canyon Strive CF 8.0 today......
  • 1 1
 image.ibb.co/dcepoL/Screen-Shot-2018-10-31-at-11-15-38-AM.png
  • 2 2
 Glad I bought the Jeffsy instead!
  • 2 2
 Enjoy you Chinese made bikes!
  • 8 8
 Guns don't kill people, carbon frames do.
  • 7 0
 Except these are aluminum frames...
  • 2 1
 youtu.be/xC03hmS1Brk
  • 3 2
 @colincolin: haha I always think about this song when I read the typical pro gun "guns don't kill people"
  • 1 2
 @COnovicerider: Well then they shouldn't be cracking! but this pains my soul, I'm an advocate for aluminum frames.
  • 1 3
 2 typos in the first sentence of a press release that should have been issued “MONTHS” ago?!

Canyon, you’ve earned a non-customer for life!
  • 1 4
 A company that lacks attention to such a basic detail as spelling, after sitting on a recall that should’ve been issued months ago is not a company you want to buy a bike from.
  • 3 0
 @MasterSlater: They notified all affected customers months ago (July I believe) and resolved the issue with replacement parts over a month ago. To say they sat and did nothing seems unfair.
  • 1 1
 HA HA HA well done Canyon!!!!
  • 2 1
 Silly internet bikes
  • 3 4
 They've got a long way to go to clear this hurdle....
  • 2 3
 Oh my Eek sounds like the old specialized and kona bikes!!!!
  • 9 10
 effing carbon bikes, they all crack..
  • 38 1
 Especially their aluminium chainstays.
  • 3 4
 It was an issue with aluminum, not the carbon
  • 5 0
 @EnduroManiac: I think it was sarcasm
Below threshold threads are hidden







Copyright © 2000 - 2024. Pinkbike.com. All rights reserved.
dv56 0.070948
Mobile Version of Website