2022 Customer Service Representative in Scottsdale, AZ

LOCATION FOR POSITION IS: SCOTTSDALE, AZ

Customer Service Representative I

Position Summary:
Entry level role that guides customers and dealers through the FOX experience. Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.

Position Responsibilities:
• Understanding customer needs and requirements and provide solutions for product, process, or services
• Communicate effectively with customers via phone, email, web chat, fax
• Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
• Establish positive relations with customers and maintain ongoing relations with current customers
• Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
• Assists with managing new dealer applications/ accounts
• Potential to work at local events and races

Specific Knowledge, Skills or Abilities Required:
• Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
• Ability to multi-task, prioritize and manage time effectively
• Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).

Competencies:
• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:
Education:
HS Diploma or GED

Experience:
Understanding of Bicycle industry is a plus

Work Environment and Physical Requirements:
Office environment
Ability to sit for long periods of time
Focused period working on computer and telephone
Ability to lift up to 50 lbs. if working an event

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Interested in applying? Follow this link: https://tinyurl.com/69xbjds5